Questions & Answers



General Questions

Are strollers allowed on board?

Of course an a day trip an sightseeing cruises. Event trips,Fireworks Spectacular "Rhein in Flammen" and cruises on New Year's Eve by request.


Where can I embark/disembark?

We are located in the heart of Frankfurt (Mainkai, Eiserner Steg). Primus Linie serves a variety of departure points alone Main and Rhine. Please see each trip with corresponding timetable for departure points. During our sightseeing tour in Frankfurt you may embark and disembark at Eiserner Steg, Gerbermühle and Holbeinsteg.


Are there any security checks?

We shall conduct random bag checks on any of our tours. Please cooperate with our staff to facilitate handling this procedure


Which landing stages are wheelchair accessible?

Frankfurt (requires prior notice), Offenbach, HU Kesselstadt, HU Steinheim,  Aschaffenburg, Kelsterbach, Rüsselsheim, Mainz (possible use of wheelchair accessible landing stage, requires prior notice), Wiesbaden, Rüdesheim (possible use of wheelchair accessible landing stage, requires prior notice)


Are bicycles allowed on board?

Yes, if spots are available (at no additional charge). In some cases the captain decides whether a bicycle is allowed on board.

Are dogs allowed on board?

They are only allowed on day trips and sightseeing cruises (not on event trips). Please see to it that the dog is held on a leash while on board.


What food services do you offer?

Everything is possible from a cocktail reception with or without appetizers to an exquisite four-course meal. You will find suggestions under “Food Services.” For groups we recommend ordering in advance from our current menu.

Will the timetables/newsletters automatically be sent or do I have to request them every time they are newly released?

You may request timetables on our homepage. If you accept the agreement we will send new releases of the newsletter to our registered customers. Therefore, you will always be up to date with what Primus Linie has to offer.

Is smoking permitted on board?

All of our boats’ indoor areas on all public trips are non-smoking.

How much in advance should I be at the landing stage?

Boarding of the boats is possible 30 minutes before departure. The exception is if the boat is on course and is making a stop in order to let passengers on and off the boat.



Parking & Directions

How do I get to the Eiserner Steg landing stage? Is parking available?

You will find the necessary information under "Contact".

Is parking for tour buses available near the landing stages Frankfurt/Eiserner Steg?

A stopping bay is available directly on Mainkai for short stops. Otherwise, parking is available on Berliner Street near St. Paul’s Church (Paulskirche) (2 hour parking limit), as well as in front of the youth hostel in Sachsenhausen.

How long are the parking garages open in Frankfurt?

Please go to www.parkhausfrankfurt.de.




Trips


How many people do I need for a boat charter in order to make it cost worthwhile?

This is an entirely individual decision. Our smallest boat, Wikinger I, is suited for 35 to 80 people. Your privacy is furthermore ensured with a boat charter.

Which boat will be used for the trip I booked?

The boats are utilized as they are needed. It is not possible to book a specific boat, unless it is stated at the time of booking (e.g., New Year’s Eve tours).

What happens if a boat is delayed (e.g., due to work on locks)?

Please be aware that delays may occur due to transit, and in this case the specified arrival and departure times cannot be maintained. The fixed departure time of a return trip will not be modified in case of a boat’s delayed arrival at its destination.

What is the departure location of the bus returning from the “Rhine in Flames” tours?

Binger Loch (July): Guests from Mainz and Wiesbaden return with the boat; guests from Frankfurt return with the bus from Wiesbaden-Biebrich.
Koblenz (August): All guests return from Bacharach to their respective boarding locations.
Oberwesel and Loreley (September): Return from Bacharach to their respective boarding locations.
Subject to change on short notice.

Is information about the sights provided during the trip?

Yes, in German and English. The day trips offer information about the important places of interest along the banks during the outward ride. Both of the 50-minute trips of the sightseeing cruise in Frankfurt include details about the city’s significant sights.

Is the New Year’s Eve Cruise appropriate for children?

We would not recommend the tour for children under the age of (approx.) 12.

Can I join an evening event cruise without previous booking?

Certainly, this is possible provided that the cruise is not fully booked. You can purchase your ticket on board.

Where can I join a tour?

The locations where you can board a boat are stated in the trip’s information. Therefore, it is possible to join a tour at all specified stations.

Can I reserve seats on board?

We recommend boarding the boat in time in order to select a seat (boarding 30 min before departure unless stated otherwise). We reserve neighboring seats for groups of more than 10 persons.. Please take account of assigned table numbers on certain tours.


How can I pay on board?

We accept cash and credit cards on board.
A charge will be made according to valid prices at the time of payment when paying by credit card (currently €1). Payment with debit card or cash is free of charge.
Please note that there is a minimum charge of €20 when paying by credit card and/or debit card.




Gift Certificates

Can I buy gift certificates and give them away as presents? If yes, how do I do that?

Of course you can buy a gift certificate for any of our tours. You can purchase the gift certificate for a particular trip or can make it out for a specific amount. Please be sure to order gift certificates for Christmas early. (The order should be made about 14 days before December 24th in order to ensure a punctual delivery.)

When does my gift voucher expire?

The validity found on the gift certificate applies. The law allows for 3 years of validity; no extensions are made beyond that.




Tickets and Payment

How do I book tickets for a trip?

Tickets for day trips or sightseeing cruises with more than 10 people should be ordered in writing (letter, fax, www.primus-linie.de). Generally, we recommend booking tickets for event tours in written form (letter, fax, www.primus-linie.de).

Where can I buy tickets?

You can acquire tickets at our ticketing kiosk at Eisernen Steg, Mainkai 36, 60311 Frankfurt. For further information and ticket office opening hours go to “Contact”.
You can conveniently book tickets online; we will send your order by mail or you can pick it up at the ticketing kiosk. Please note that we cannot be made liable for any tickets lost in the mailing process.


What is the payment process for tickets?

A charge will be made according to valid prices at the time of booking when paying by credit card. Payment with debit card or cash is free of charge. Payment with credit or debit cards is only possible at the ticketing kiosk at Eiserner Steg. When ordering online you have the possibility to have your tickets sent to you by mail (payment on invoice, shipping charge by standard letter €3.50 or by insured letter €5.50) or to pick them up at the ticket office. (If tickets are not picked up 14 days before date of trip they will automatically be sent by mail incurring a charge of €3.50.)


When do I have to pick up the tickets I ordered?

You have to pick up the tickets 14 days in advance; ticket that have not been collected by the time the trip takes place will be charged incurring a fee of €3.50.


Can I buy one-way tickets?

No. We offer a combined ticket in cooperation with RMV for your return after the boat trip. The extended RMV ticket is also available. (Please see question below regarding extended combined ticket.)

How do the combined tickets with Primus-Linie and RMV work?

The combined ticket, which Primus-Linie and Rhein-Main-Verkehrsbund (RMV) offer jointly, can be purchased for Primus day trips in two versions.

With the standard version passengers travel with Primus boats to their destination and location of return (e.g., Aschaffenburg, Seligenstadt, Rüdesheim, Wiesbaden/Mainz). There you can take the train for the return trip, provided that you bought a combined ticket.

The second version, the extended combined ticket, works the opposite way around: passengers purchase this combined ticket in advance (or on the day of travel at the Primus-Linie ticketing kiosk), travel by train to their destination or location of return (e.g., Aschaffenburg, Seligenstadt, Rüdesheim, Wiesbaden/Mainz) or other landing stages of the return route and travel back by boat. The return trip with public transportation from the dock to your home within the RMV region is included in this ticket.


I reserved tickets for a trip. When do I have to give a definite response?

It depends on the trip and is dealt with individually. Notice must be given between 1 and 3 months in advance regarding popular trips (for example, New Year’s Eve Cruise and Rhine in Flames trips)

Can I provide a different shipping address for the tickets I ordered?

Yes. You must supply this information (click on the field “different shipping address” and fill in). Please note that we charge a processing fee of €3.50 for late requests for change of shipping address.

Can I change the billing address or delivery adress later ?

Yes. Please note: We charge a processing fee of € 10,00 for a subsequent change in the delivery or billing address.




Prices and Discounts

Are group discounts available?

Yes. Group discounts apply to day trips to Seligenstadt, Aschaffenburg, Rüdesheim, St. Goarshausen and from Wiesbaden/Mainz to Frankfurt: for 10 full-paying adults or more there is a 10% discount, for 20 full-paying adults or more a 15% discount, for 30 full-paying adults or more a 20% discount. There are no discounts for all other trips.


When do the senior citizen rates apply?

Senior citizens aged 63 years and over pay 30% of the ticket price of all day trips if the round trip is made by boat. This special offer applies to trips to Seligendstadt, Aschaffenburg, Rüdesheim and Wiesbaden/Mainz to Frankfurt. Combined tickets are not possible. Only one discount can be used. The shipping company reserves the right to offer only a certain allotment of tickets. Due to limited seating capacity a binding reservation for senior citizen groups of 10 persons or more is required.

Do you have special rates for disabled passengers?

Special rates for disable passengers are not available. Federal law does not apply. The chaperone/ travel companion (with verification) receives a 50% discount. This only applies to day trips to Seligenstadt, Aschaffenburg, Wiesbaden/Mainz to Frankfurt, as well as, to Rüdesheim.

Are there various discount groupings?

We give a 20% discount on sightseeing and daytrips to the following individuals: students, schoolchildren over 15 years of age, Frankfurt Card holders, Frankfurt Pass holders, Rhein-Main Pass holders, Wiesbaden Tourist Card holders and Eurorail ticket holders.

Wiesbaden Card holders receive a 20% discount on trips from Wiesbaden (except for event tours).

15% discount for FamiliyCard Hessen holders (Weihnachtissimo afternoon date, Frankfurt fireworks and Childrens carnival).

Please note: all discounts are only valid on full fares


Do you have special prices for children?

Up to 3 children under 6 years old accompanied by a full-paying adult travel free of charge. Children under the age of 14 pay 50% of the ticket price (on Wednesdays and Thursdays during the Hessian and Rhineland-Palatinate school vacations the ticket price is € 6.50). This rule does not apply to evening trips and listed prices for children.