Questions & Answers



General Questions

Which landing stages are wheelchair accessible?

Are bicycles allowed on board?

Are dogs allowed on board?

What food services do you offer?

Will the timetables/newsletters automatically be sent or do I have to request them every time they are newly released?

Is smoking permitted on board?

How much in advance should I be at the landing stage?



Parking & Directions

How do I get to the Eiserner Steg landing stage? Is parking available?

Is parking for tour buses available near the landing stages Frankfurt/Eiserner Steg?

How long are the parking garages open in Frankfurt?



Trips

How many people do I need for a boat charter in order to make it cost worthwhile?

Which boat will be used for the trip I booked?

What happens if a boat is delayed (e.g., due to work on locks)?

What is the departure location of the bus returning from the “Rhine in Flames” tours?

Is information about the sights provided during the trip?

Is the New Year’s Eve Cruise appropriate for children?

Can I join an evening event cruise without previous booking?

Where can I join a tour?

Will I get the seats I want?



Gift Certificates

Can I buy gift certificates and give them away as presents? If yes, how do I do that?

Can I extend the validity of my gift certificate?



Tickets and Payment

How do I book tickets for a trip?

Where can I buy tickets?

Can I buy one-way tickets?

What is the payment process for tickets?

How can I pay on board?

How do the combined tickets with Primus-Linie and RMV work?

When do I have to pick up the tickets I ordered?

I reserved tickets for a trip. When do I have to give a definite response?

Can I provide a different shipping address for the tickets I ordered?



Prices and Discounts

Are group discounts available?

When do the senior citizen rates apply?

Do you have special rates for disabled passengers?

Are there various discount groupings?

Do you have special prices for children?


  Tour search

Landing stage

Date
from
to

(select date)
(select date)

Tickets online buchen
Gutscheine
Chartern
Unsere Schiffe